Our Guarantee

We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price or exchange it with another product within 30 days of receipt. Depending on product availability, we can exchange or replace it with another item of equal value. If you don't like it or it's not what you expected, simply return it and we will credit your credit card.

Returns & Exchanges

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO MAKE A RETURN?

A damaged or defective product may be returned and exchanged for the same or a like product. We will provide a prepaid shipping label for you to return the item to us and cover the freight to send the replacement item to you.

All returned items must be in their original condition with no signs of wear, damage, dinging or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).

WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO MAKE A RETURN?

If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price or exchange it for the same or a like product.

In order to help minimize your return costs, we will issue a prepaid shipping label utilizing our competitive shipping rates. The cost of shipping your returned item back to Eric Wallace Guitars will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.

All returned items must be in their original condition with no signs of wear, damage, dinging or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.

Returns Procedure

Note: All returns require a prior authorization from Eric Wallace Guitars and a valid Return Authorization (RA) number. Items returned to Eric Wallace Guitars without a valid RA number will be returned to you.

HOW DO I MAKE A RETURN?

1. Contact Consumer Relations at 214-923-7025 or email us at jcox@directmedianetworks.com to obtain an RA number and a prepaid return shipping label.

a. If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
b. If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.

2. When you receive your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.
3. Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.

Returns will be sent to:

Eric Wallace Guitars Musical Instruments Corporation
ATTN: Online Returns Dept.
701 Vista Point Circle Vista, CA 92084

Eric Wallace Guitars will process refunds within 7–10 business days of receiving and processing the returned item(s). Credit may not appear on your statement until your next billing cycle. Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.

Shipping

On Eric Wallace Guitars.com we offer FREE STANDARD SHIPPING for all orders valued at more than $300 to the contiguous United States. For orders that do not qualify for free shipping, we are pleased to offer our online customers very competitive shipping rates and services. Although most online orders are processed and deliver within 3–9 business days, please allow up to two weeks for delivery.

How to order

Ordering online from Eric Wallace Guitars.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order has shipped.

INTERNATIONAL ORDERS

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time.

PRICING, PAYMENT & SALES TAX

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases.

All orders are subject to verification and acceptance before shipping. Local sales tax is applicable for California residents. Sales tax is calculated at the local tax rate of the shipping address.

Please note that we currently deliver orders within the United States only.

Security

At Eric Wallace Guitars.com, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Eric Wallace Guitars.com is able to decode your information.

YOUR PRIVACY

At Eric Wallace Guitars.com, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with Eric Wallace Guitars.com, we collect your name, address, telephone number, payment information and email address. We use this information to fulfill your order and to communicate with you about your order. We do not store or retain your payment information once your transaction is completed.

Please note that we currently deliver orders within the United States only.

Whether your question or concern is relative to your Eric Wallace Guitars.com online order or technical support about any Eric Wallace Guitars product, we’re here to help. Please call the Eric Wallace Guitars Consumer Relations Department at 214-923-7025 or email us at jcox@directmedianetworks.com

Monday–Friday: 9:00 a.m. to 6:00 p.m. PST

Legal Notice

All notices from Eric Wallace Guitars to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Eric Wallace Guitars shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Eric Wallace Guitars five (5) days after the date sent.

All content appearing on this Web site is the property of:
Eric Wallace Guitars
Copyright © 2016 Eric Wallace Guitars. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Eric Wallace Guitars. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Eric Wallace Guitars. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Eric Wallace Guitars or any third party, except as expressly granted herein.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Eric Wallace Guitars and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Eric Wallace Guitars believes that customer conduct violates applicable law or is harmful to the interests of Eric Wallace Guitars and its subsidiaries.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Eric Wallace Guitars makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Eric Wallace Guitars SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Eric Wallace Guitars BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Eric Wallace Guitars.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Eric Wallace Guitars is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Eric Wallace Guitars.

The inclusion of material on this server does not imply any endorsement by Eric Wallace Guitars, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Eric Wallace Guitars tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Eric Wallace Guitars and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Eric Wallace Guitars shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Eric Wallace Guitars with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Eric Wallace Guitars with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Eric Wallace Guitars. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

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